Terms & Conditions

The information detailed on the following pages tells you how you may use the George’s Hairdressing vouchers and other services available to you.

Please note: George’s Hairdressing may update these terms from time to time so please review the pages regularly.

COLOUR APPOINTMENTS

A 25% deposit will be required on certain technical services and extension appointments.

George’s Hairdressing are happy to correct any unsuitable work, provided this complaint is presented to us within 5 working days. George’s policy is to ensure that any faulty work is corrected at one of our 3 salons.

This does not affect your statutory rights.

If you leave the salon and realise you have colour on any of your items of clothes, you must notify us within 24 hours of your appointment.

As a courtesy to other customers a 24 hour notice of cancellation is required. Missed appointments may be charged at 25% of services booked.

We record all our telephone conversations for training purposes.

George’s Hairdressing reserve the right to amend Terms and Conditions at any time

IF YOU LOVE US TELL YOUR FRIEND – Recommend a Friend Card

*           Appointments for this offer can only be used on a Monday – Friday only

*           The offer can not be used in the month of December

*           The offer can not be used in conjunction with any other offer

*           This offer is only valid with stylist named

*           This offer is not valid for under 16’s

*           This offer is only valid for 8 weeks only, from start date.

*           This offer is only for New clients to George’s Hairdressing

*           Photocopy’s will not be accepted

*           Clients who are recommending their friends must have had appointment within the last 12 weeks of recommendation

*           The regular client recommending must use their 30% off within 12 weeks from their friends visit.

STUDENT GLAM CARD

*           Students Must be signed up to receive this offer

*           For more information on how to sign up, you can call our Appointment Line 01162858282 or look at our website

*           Appointments for the Glam Card are Monday – Thursday only

*           Appointment times for the Glam Card offer are 9.00am – 4.00pm Monday – Thursday only

*           A full time NUS card & Glam Card must be shown at your appointment.

*           The Glam Card offer does not include the month of December

*           Photocopy’s of the Glam Card will not be accepted

*           The Glam Card can only be used at our Granby St. salon

*           The offer can not be used in conjunction with any other offer

STUDENT DISCOUNT

*           Appointments for the Glam Card are Monday – Thursday only

*           A full time NUS card must be shown at your appointment.

*           Photocopies will not be accepted

*           The offer can not be used in conjunction with any other offer

*           25% off Cut and Style only

GRADUATE CUT & COLOUR

*           Offer is only valid with the participating stylist

*           A skin test is necessary 48 hours prior to the colour appointment

*           The cut, colour and blow-dry must be used in one combination appointment

*           The offer can not be used in conjunction with any other offer

*           No Colour Corrections

10% Gorgeous Club

*           The offer can not be used in conjunction with any other offer

*           The next appointment must be booked, before leaving the salon

*           Appointment must be within 8 weeks

*           The offer is only valid in a Cut & Finish

*           The offer is still valid if the appointment is rescheduled, however it must be with the same stylist

*           A rescheduled appointment will have a further life of 2 weeks

Our aim is to offer quality work, outstanding value with unbeatable service. We would be pleased to hear your comments or suggestions. Please speak yo our duty manager or contact us via our website.

Your Right To Complain

Here at GEORGE’S HAIRDRESSING we aim to get your visit correct on the first visit and leave a lasting impression. However, every so often someone comes away GEORGE’S HAIRDRESSING feeling unhappy. Perhaps you had to wait for ages, only to find out that there is very little we can do for you. Perhaps you felt that you were not treated with respect or courtesy. Perhaps there were errors with your services.

Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you. We will treat your complaint confidentially, seriously and quickly.

What Can I Do?

It is important to let our APPOINTMENT LINE know that you are unhappy and to give them the chance to put things right.

Making A Formal Complaint.

There are several ways to make a complaint. You can speak to the salon directly on the day of service or thereafter. Also you can send an email to one of our APPOINTMENT LINE ADVISORS at vicky@georgeshairdressing.com or give us a call on 0116 2858282. Alternatively you can write us a letter to:

GEORGE’S HAIRDRESSING
157 LONDON ROAD
LEICESTER
LE2 1EG

Our policy here at GEORGE’S HAIRDRESSING is to rectify any issues with services within 5 DAYS of the original appointment. However where we are unable to do this we will advise accordingly. All Retail & Electrical items are non-refundable.

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